IT Support

Our IT support boasts instant unlimited remote and helpdesk support, eliminating the need for site visits and prolonged downtime.

Benefits:

 Remote access to avoid disruption & provide immediate response

Out of hours monitoring 24/7 – 365

Preventative network & server checks/maintenance

No callout charges or specialist support premiums

Unlimited priority telephone support

Unlimited web support plus remote support

PC’s & Mac’s supported

IT Services

backed up by excellent customer service & satisfaction

Our IT partner works with single users to SME’s throughout the UK, Europe and the rest of the world. Their solutions help our clients to improve their performance and productivity while reducing costs, so increasing their overall profitability.

Our professional support staff can work alongside your in-house IT resource, or you can outsource your full IT management to our fully-accredited, reliable and expert teams.

With telephone support, our IT partner ‘System Force IT’ prides itself on its response time with less than 30 seconds to answer and a 4 minute fix in most cases. You are instantly connected to an engineer, eliminating long call queues and the worry of being put through to the wrong extension.

Support IT Remote

From £13 / per system
  • Full telephone & remote support
  • Out of hours monitoring 24/7
  • Workshop hourly rate: £45
  • On-Site hourly rate: £55
  • PC’s & Apple Mac’s supported

Support IT Silver

From £20 / per system
  • Full telephone & remote support
  • Out of hours monitoring 24/7
  • 8 hour response on PC’s
  • Network & server administration
  • Preventative Network & server checks
  • On-site support: 4 hours included
  • Workshop hourly rate: £35
  • On-Site hourly rate: £45
  • PC’s & Apple Mac’s supported

Support IT Gold 24/7

From £30 / per system
  • Full telephone & remote support
  • Out of hours monitoring 24/7
  • 4 hour response on PC’s
  • 48 hour hardware loan swap out
  • Network & server administration
  • Preventative Network & server checks
  • On-site support: 6 hours included
  • Workshop hourly rate: £25
  • On-Site hourly rate: £35
  • PC’s & Apple Mac’s supported

* All costs are charged per month / per system. Minimum monthly charge £30. All prices exclude VAT.

Looking for a different option? Talk to us about our enterprise plans…

Request a callback from Sophie, our dedicated IT specialist:

Or please drop us a quick email at:

sophie@softdata.co.uk

WHAT MAKES US DIFFERENT?

There have been a number of situations where due to self inflicted problems I have had to contact Eddie at Softdata. Each and everytime they have pulled out the stops and helped me solve the problem I faced. Good value and fast responsive service!!
Gareth Milner
Chippenham

Drop us a line 01452 502 508 or email admin@softdata.co.uk

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