TeamViewer is a third party tool used by Softdata Internet Ltd (“Softdata”) to assist clients. Therefore, Softdata gives no warranty whatsoever in respect of the TeamViewer tool and is not liable for any error or malfunction that TeamViewer may have or cause on a client’s computer. Softdata has all the TeamViewer licenses required to use and enable its clients to use this tool.
The TeamViewer tool can only be used by a client if the client gives his or her consent and installs the tool themselves. Installation or use of the TeamViewer tool is not mandatory but such use may enable Softdata to resolve the client’s issues more efficiently.
By installing the TeamViewer tool and accepting Softdata’s access request the client authorises Softdata to access the client’s computer including any data stored on the computer that it may be reasonably necessary for Softdata to access. Softdata will use the TeamViewer tool for the purpose of assisting the client with resolving the issue that the client is experiencing. Assistance is provided only as a convenience to end users of Softdata products and services. The nature of the problem and solution(s) may depend on the client’s system and other variables unknown to the support engineer.
For this purpose the Client must provide reasonable cooperation to Softdata and maintain telephone contact with the Softdata technician at all times and monitor tasks performed by the Support technician remotely via the client’s computer. Clients should therefore remain at their PC or device for the duration of the remote help session.
Client agrees and understands that use of the TeamViewer will result in Softdata temporarily taking remote control of the client’s computer for the purpose of testing or attempting to resolve the incident reported by the client. The client shall be able to view Softdata’s actions on the client’s computer and therefore responsible for monitoring the performance and may instruct the Softdata representative to cease access at any time.
Softdata will use its best efforts not to access any of the client’s personal data unless reasonably necessary to do so. However, when attempting to assist the client the Softdata representative may have access to other data on the client’s computer and in such instances Softdata shall take all necessary measures to ensure the confidentiality of the client’s information. Any personal data accessed by Softdata shall be processed in accordance with the Data Protection Act 1998 as set out more fully in the Privacy Statement.
Client understands and agrees that Softdata Internet Ltd is not liable for any subsequent incidents unrelated to the remote performance which may occur. Softdata or its employees will not be held liable for any direct, indirect, damages, loss, cost or liability whatsoever that result from, or are related to the remote help session provided by Softdata.